Q: What should I do if the capture card prompt is NO VIDEO?
A: 1. Check whether the device is started normally and set the HDMI output.
2. If the device has an HDCP function, please turn off HDCP function first and then re-capture the screen.
3. Confirm that the device can output HDMI signal (for example, the HDMI of some old cameras can only display videos/photos taken and cannot output the camera lens).
Q: Screen successfully captured, but no sound?
A: 1. In the Windows system, check “Sound settings”→“Recording”→“Properties” → “Listen”. If the “Listen to this device” option is not selected, select it and restart the computer /device.
2. Open “Computer Settings”→“Privacy”→“Microphone Privacy Privileges On” → “Allow software (apps) to access your microphone”. Done or no sound restart the computer /device.
3.The lack of camera microphone sound may be due to the camera not supporting real-time output of sound to HDMI. Customers can connect their microphone to the capture card/computer for use.
Q: Feel the noticeable delay?
A: 1. If your device is a laptop, first connect the laptop to the power supply and then connect it to the capture card.
2. If your device is a desktop computer, connect the USB port of the capture card to the USB port on the rear of the computer to capture the screen again.
Q: The loop-out function shows the screen, but it does not capture the screen on the computer?
A: 1. First unplug HDMI OUT and then unplug the HDMI IN line, and then the computer re-captures the screen, and then connect the loop out after the computer captures the screen.
2. If it is a game console device, please turn off the HDCP function and restart the game console. Pull the HDMI out cable, and connect the loop-out function after the computer captures the screen.
Q: Capture card to the computer can only select 640x480 resolution?
A: 1. The original USB cable of the capture card must be used.
2. The USB cable of the capture card should be directly connected to the computer, and the conversion cable or extension cable should not be used.
3. Confirm whether the USB interface of the customer computer is USB 3.0 (The desktop computer is recommended to use the usb3.0 interface behind the computer).
Q: The capture card was recognized by the computer device manager but not by the capture software OBS?
A: Open Computer Settings→“Privacy”→“Camera privacy privileges on”→“Allow software(apps) to access your camera on”. Return to the OBS software if it still does not recognize and restart the computer.