Van-01 FAQ:

Q1: Is PD (power delivery) charging port capable of data transmission?

A: Yes, when the PD interface is not used for charging laptops, a single PD interface can achieve 5Gbps data transmission speed.

Q2: Why does the laptop show a reminder of no charge or slow charge after connecting the PD interface?

A: Since the product will have power consumption during the using and the maximum output of the laptop port C is limited, the load of the hub is relatively large after connecting many ports. ln order to avoid the insufficient power allocated to the hub due to the laptop protection settings, it is recommended to connect the 100W power supply.

when using the product, please make sure to connect the power supply to the USB-C HUB to ensure proper functionality.

Q3: Can each of the 3 USB-C 3.2 Gen 2 ports reach a data transmission speed of 10Gbps?

A: These 3 interfaces will share a total transmission bandwidth of 10Gbps when working together.

Note: The 3 USB-C 10Gbps data ports only support data transmission,not supports extend monitor, charging and video output. Please connect the power supply before use.

Q4: Is this product compatible with Thunderbolt 3/4 and USB4 ports?

A: Yes, this product compatible with Thunderbolt 3/4 and USB4 ports.

Q5: Does this product have daisy chain functionality?

A: No, this product is not a Thunderbolt hub/dock, so it does not have the functionality of a daisy chain.

Q6: Can the HDMI port power the computer?
A: No, the HDMI port won't power the computer.

Q7: Why do wireless mice and wireless keyboards get stuck on USB Hub?

A: When USB3.0 is used, it will increase noise in the 2.4G band by about 20dB, causing RF interference to the 2.4GHz ISM band. This interference will reduce the sensitivity of wireless reception, thereby reducing the receiving range, enough to affect the normal use of interfering wireless devices (wireless network cards, wireless mice, wireless keyboards and wireless headphones, etc.).

Q8: Can the USB Hub continue to be used when the computer enters sleep mode?
A: No, the USB hub cannot be activated if the computer is in sleep mode.

VC-002 FAQ:

Q1: How do we set up audio capture in OBS software? Step 1 & Step 2

A: Step 1. Open"Computer Settings"-"Privacy"-"Microphone Privacy Privileges On"-"Allow software (apps) to access your microphone"-"Save".
Step 2. Click“Audio Input Capture" then select “Advanced Audio Properties” and "Monitor and Output".

Q2: How do we set up audio capture in OBS software? Step 3

A: Step 3.In the Windows system, check "Sound settings"-"Recording"-"VC003 Audio"-"Properties-“Listen".lf the “Listen to this device" option is not selected, select it.Then Click “Advanced” to select the “exclusive mode” option and restart the computer.

Q3: If I want to implement the recording/streaming function, do I need to use software such as OBS, potplayer, Vmix, etc?

A: Yes, Please download OBS, Potplayer, Vmix, and other video capture software on your computer before using the USB C capture card. Besides,you need to restart the OBS studio software after the audio setup is complete, otherwise it has no sound output.
Q4: If OBS displays "No Video", how should it be resolved?

A: Please check whether the HDMI cable is connected to the HDMI IN interface of the capture card, and whether the wiring/interface is loose and not plugged in tightly. And Please check whether your device has HDMI output enabled.

Q5: Why can't I use my phone and ipad for video and sound capture?

A: Camera software such as CamX/MoniCon is required for cell phones and iPads to capture.

VC-009 Air FAQ:

Q1: What is the VC009-Air maximum recording resolution supported by each color format?

A: NV12: 4Kp30 2Kp60 1080p120
YUY2: 2Kp50 1080p60
RGB32: 1080p30

Q2: Why can't select 4K60 on the Pass-through screen through VC009-Air?

A: 1. You need to use the original USB 3.0 cable & HDMI cable.
2. For Gaming PC, ensure GPU is NVIDIA RTX2060 series, or GTX1660S series, CPU is I5 10th generation or above.
3. Confirm whether the USB port of the computer is USB 3.0 ?

Q3: Can the VC009-Air be connected to a USB 3.0 Type A port, or Thunderbolt?

A: Yes, if your computer's USB 3.0 Type A port supports 5Gbps with a 5Gbps Type C to Type A cable, you can achieve 4K30 capture. VC009-Air doesn't support Thunderbolt.

Q4: What should be noted when using a data capture card for recording or live streaming on Mac systems?

A: Ⅰ. If a Mac does not have a USB-A interface, you need to purchase the Apple official Thunderbolt 3 cable (2.62ft). Ⅱ.The Mac M1 chip only supports recording/live streaming up to 1080p60 resolution. Ⅲ.The Mac system does not support HDR recording.


Q5: How do we set up audio capture in OBS software? (Windows system)

A: In the Windows system, check "Sound settings"-"Recording"-"VC003 Audio"-"Properties-“Listen".lf the “Listen to this device" option is not selected, select it.Then Click “Advanced” to select the “exclusive mode” option and restart the computer.

2583 FAQ:

Q1: Do you need to install the driver in advance to use this product? How should I download? Step 1 & 2
A: 1.Please visit the www.mv360.net/download/download_sdk_en.php and download the driver named "1CH 4K PClE Card".
2.Open the driver installation file and click "Drvinstall" to install.

Q2: Do you need to install the driver in advance to use this product? How should I download? Step 3
A: 3. A pop-up window displaying "Found capture card: 1" indicates that the capture card has been recognized.

Q3: Do you need to install the driver in advance to use this product? How should I download? Step 4
A: 4. Click "install", and after installation is completed, go to the "Task Manager" on your computer to check whether the capture card driver "UHD capture card“ appears. Tip: lf the capture card driver is not found, reinsert the port or PClE slot.

Q4: If I want to implement the recording/streaming function, do I need to use software such as OBS, Potplayer, Vmix, etc?

A: Yes, this product requires the use of software such as OBS, Potplayer, Vmix, etc. to achieve functions such as data capture/recording/streaming.

2584 FAQ:

Q1: Do you need to install the driver in advance to use this product? How should I download and install? Step 1 & 2
A: Please visit the www.mv360.net/download/download_sdk_en.php and download the driver named "2CH SDI+HDMI PClE Card". 2. Open the driver installation file and click "HwsCaptureDriver" to install.

Q2: Do you need to install the driver in advance to use this product? How should I download and install? Step 3
A: 3. A pop-up window displaying "Found capture card: 1" indicates that the capture card has been recognized.

Q3: Do you need to install the driver in advance to use this product? How should I download and install? Step 4
A: Click "Install!", and after installation is completed, go to the "Task Manager" pageon your computer to check whether the capture card driver "HWSPro CaptureCard" appears. Tip: lf the capture card driver is not found, reinsert the port or PClE slot.

Q4: If I want to implement the recording/streaming function, do I need to use software such as OBS, Potplayer, Vmix, etc?
A: Yes, this product requires the use of software such as OBS, Potplayer, Vmix, etc. to achieve functions such as data capture/recording/streaming.